Frequently Asked Questions
No. All of our cabinets come with finished exteriors that match the doors.
Yes. All of our cabinets are KCMA certified and E-1 certified. Our factories are ISO-14001 compliant.
Yes. All of our cabinets feature finished sides in the same exterior color as the door style selected. It is not necessary to add any additional panels for exposed ends.
Yes. RTA cabinet boxes include all of the necessary assembly hardware. For further information about how to assemble our cabinets, please refer to our Assembly Videos.
Shipping & Delivery
Most orders will be shipped on a pallet via LTL (Less Than Truck Load) carrier. Some small items may ship via UPS. We also offer a delivery option for parts of North Carolina.
If an order appears to be damaged or incorrect upon delivery, customers MUST note it on the Bill of Lading at the time of delivery and contact KCD Customer Care within two (2) business days at 919.833.6532 or CustomerCare@kcdus.com. All damaged products should be left in their packaging and set aside for review. Any orders accepted and signed by customers without such notice will be considered complete.
Yes, you can pick up your order. The KCD warehouse is open for customer pickup during normal business hours, 8:00 AM to 4:00 PM EST Monday through Friday, not including company holidays. NOTE: Customers must provide a Requested Pick Up Date to SUBMIT an order.
A customer representative, 18 years of age or older, must be present to receive the merchandise at the agreed upon date and time. If no one is available to receive the delivery, a Cancellation Fee plus the cost of the re-delivery will be applied to the order. The KCD Shipping Department can be reached at 919.833.6532 or at Shipping@kcdus.com.